Privacy Policy

1. Introduction

Welcome to Florve (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website florve.com (the “Site”) and use our services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and payment details when you create an account, place an order, or contact us.
• Order Information: Products purchased, order value, payment method, delivery preferences, and order history.
• Review Content: Ratings, comments, and images you submit for products.
• Technical Information: IP address, browser type, device type, pages visited, and usage data collected via cookies.
• Communications: Records of your correspondence with us.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your orders, account, and promotional offers.
• Improve our website, products, and customer experience.
• Send you marketing communications (you may opt out at any time).
• Detect and prevent fraud, unauthorized access, and other illegal activities.
• Comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment Processors: Razorpay for processing payments securely.
• Delivery Partners: Logistics companies to deliver your orders.
• Communication Services: Resend (email) and Meta WhatsApp Cloud API for order confirmations and notifications.
• Hosting Providers: Supabase and Vercel for database hosting and website deployment.
• Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access and update your personal information, request deletion of your personal data, opt out of marketing communications at any time, and request a copy of your data in a portable format.

To exercise any of these rights, please contact us at contact@florve.com.

7. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for the Site operation cannot be disabled.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out: